tag:blogger.com,1999:blog-4353218407390367051.post4271710536441576277..comments2010-04-13T13:21:16.494-07:00Comments on Product Management for Profit: Smart Customers versus Dumb Policies (the customer will always win)John Rigginshttp://www.blogger.com/profile/17276784390615461414noreply@blogger.comBlogger1125tag:blogger.com,1999:blog-4353218407390367051.post-90225848684082890652010-04-13T13:21:16.494-07:002010-04-13T13:21:16.494-07:00Hi John. I always enjoy your posts. This one was...Hi John. I always enjoy your posts. This one was an absolute classic. Your title says it all. The "solution" the son came up with just demonstrates the utter absurdity of the policy. He is, indeed, a smart customer. It is a shame to see a company going to such lengths to chase away a good customer, yet it's amazing to see how frequently it happens. Great post, and thanks for sharing it!David Danzigernoreply@blogger.com